West Monroe

JANUARY 23, 2022

In turn, utility decarbonization goals require continued investments in several areas, including energy efficiency, demand response, and renewable energy resources; beneficial electrification; alternative transportation; and cyber protection as more technologies are added to the grid and the grid becomes more dynamic.

2022 40

2022 Transportation Telecommunications Wireless 40

Ecrion

MAY 11, 2018

This means the IT department is not only maintaining all of the technology within your organization, they’re also responsible for juggling CRMs , ECMs , BPMs — who knows what else — in order to get a few sheets of paper in front of the customer’s eyes.

Insurance 40

Insurance Document Communication Telecommunications 40

Ecrion

MAY 11, 2018

This means the IT department is not only maintaining all of the technology within your organization, they’re also responsible for juggling CRMs , ECMs , BPMs — who knows what else — in order to get a few sheets of paper in front of the customer’s eyes.

Insurance 40

Insurance Document Communication Telecommunications 40

CSM Magazine

OCTOBER 13, 2022

In addition, the majority of consumers think that a customized client connection contributes significantly to their loyalty. With the development of digital tools and the unfolding of Big Data technology, it is now possible to determine precisely what customers want and desire by analyzing their behavioral data.

Customer Experience 52

Customer Experience Call Center Telecommunications Consumers 52

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. A former UK Customer Experience Awards judge, Salman Sharif is a Customer Experience Specialist and Influencer.

2020 132

2020 Customer Experience Magazine Consulting 132

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives.

Customer Service 52

Customer Service Customer Experience Magazine Books 52