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5 Top Customer Service Articles for the Week of September 24, 2018

ShepHyken

Tom Reilly Training) Hilton is known for their award-winning guest experience. The employees are well trained and empowered to act. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. How to Add Unexpected Value by Paul Reilly.

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5 Top Customer Service Articles For the Week of October 3, 2016

ShepHyken

He’s constantly trying new ideas and pushing the envelope to achieve better experiences for both his employees and guests. Now he turns to wearable technology (the Apple Watch) to take the guest experience to the next level. 15 Reasons Your Customers Don’t Like You (Infographic) by Mary Shulzhenko.

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