ShepHyken

FEBRUARY 14, 2022

Don’t miss the opportunity to create customer loyalty through an easy and hassle-free return policy. This article covers several important ways to deliver that return policy experience that fosters goodwill and gets customers to return again and again. 7 Customer Service Training Tips Every Manager Needs to Know by Justin Herrick.

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Customers That Stick

MARCH 3, 2020

Do our customers have hot buttons? When I ask these questions in our customer service trainings , the answer is always YES. Yet, the reality is that in so many industries and in newer customer relationships we will never know our customers that well. But this is only one type of trigger.

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Customer Service Retail 2012 Customer Service Training 88

ShepHyken

JUNE 22, 2022

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. In many situations, if not most, intent is more important than perfection. .

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ShepHyken

OCTOBER 29, 2023

My Comment: This excellent article by my friend and fellow CX expert, John DiJulius, can cross over from customer experience to customer relationships. The FORD idea is a great technique to connect and engage with your best customers and separate yourself from competitors. Is It Time for You to Try Messy Marketing?

Article 65

Article 2023 Customer Service Loyalty Programs 65

ShepHyken

JANUARY 1, 2024

We Are in a Trust Crisis — How to Navigate the Pitfalls of Transactional Behavior in Business Relationships by Jon Michail (Entrepreneur Media) Across all industries, from new startups to companies listed on the New York Exchange, companies now fly their flags as being committed to building lasting relationships with their customers.

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2024 Article Customer Service Social Media 57

ShepHyken

JANUARY 6, 2021

As sophisticated CRMs (Customer Relationship Management systems) and AI integrate, the data that is generated will help companies create a more personalized experience. Customers enjoy feeling connected—when companies know who they are—even if it’s at a digital level. Personalization at a digital level is getting more personal.

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ShepHyken

MAY 16, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

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ShepHyken

DECEMBER 17, 2023

Customer Centricity: How to Always Put the Customer First by Fernanda Alvarez Pineiro (Startups.co.uk) If the words “customer is King” have recently graced your LinkedIn feed with their presence or starred in your recent business conversations, you are probably attuned to the growing trend that is customer centricity.

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Article Customer Service 2023 Customer Centricity 59

Comm100

APRIL 2, 2024

Here are 6 essential steps to improve CSAT and provide your customers with a superior experience. Enhance customer service training – Empathy Training: Incorporating empathy training for your customer service team is vital to increasing CSAT.

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Customer Satisfaction Feedback Interaction Insights 93

ShepHyken

OCTOBER 23, 2023

In addition, customer support agents are using AI to help them get the right answers for their customers, making the agents “smarter” and more efficient. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

Article 63

Article Customer Service 2023 Contact Center 63

ShepHyken

MAY 3, 2021

(Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. My Comment: You can’t automate a customer relationship. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

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Article E Commerce 2021 Customer Service 109

ShepHyken

OCTOBER 22, 2021

Find ways to surprise customers with moments of delight. Celebrate long-time customer relationships by setting up anniversary celebrations at your business that celebrates the relationship (and perhaps offer some perks). A customer experience strategy is not a one-time occurrence. Continue to Evolve.

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Customer Experience Management Return on Investment Banking 145

Lumoa

NOVEMBER 17, 2022

Using your customer’s name in marketing materials and customer support can build trust and forge a personal connection. . Improving Customer Relationships with AI. Artificial Intelligence (AI) is a fantastic way to reduce costs and optimize customer support without diminishing customer experience.

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E Commerce 2023 E-support Customer Experience 83

ShepHyken

NOVEMBER 2, 2022

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. The post Five Ways to Make Customers Feel Special appeared first on Shep Hyken.

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ShepHyken

SEPTEMBER 19, 2016

Happier (fulfilled and engaged) employees can mean a better experience for your customers. To Boost Customer Service, Wow Your Primary Customers—Your Employees by S. CRM) The key to consistent, caring customer relationships is a purposeful, positive, productive culture. Chris Edmonds. And, then he proves it.

2016 0

2016 Article Customer Service Culture 0

ShepHyken

FEBRUARY 19, 2023

Continue reading to learn some of the best ways to take your customer service to the next level. Consider this line from the article: “Having great customer relationships is a result of great customer service.” There is much that goes into “great customer service.” Is it that simple?

Article 62

Article Customer Service 2023 Customer Service Training 62

ShepHyken

JANUARY 7, 2024

This article describes it as “When every person thinks about how their actions will affect the customer’s experience, even employees who never have direct contact with those customers.” Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

2024 66

2024 Article Customer Service Contact Center 66

ShepHyken

SEPTEMBER 2, 2020

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. The post Does It Matter How You Refer to Your Customers? Follow on Twitter: @Hyken.

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Reference Hotels Connections Customer Service Training 155

ShepHyken

MARCH 17, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. The post How to Care More About the Customer Than the Sale appeared first on Shep Hyken.

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Sales Customer Service Training Customers Loyalty 172

ShepHyken

JULY 29, 2019

(Totango) This is why customer success is critical now. We are running our business in a reality of today’s customer-centered economy. Enterprises reap the most benefits of nurturing customer relationships long-term in order to keep customers constantly satisfied. My Comment: Customer success is a hot topic.

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Article 2019 Customer Service Customer Success 119

CSM Magazine

AUGUST 29, 2022

Make sure you take the time to train your employees on things like how to greet customers, handle customer inquiries, and process sales. You may, for instance, want to consider using a customer service training program like the one offered by The Jewelry Training Institute.

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Customer Service Customer Relationship Management Customer Service Training Sales 52

ShepHyken

OCTOBER 17, 2016

Because we want customers to come back. Today’s customers want more than just good service. Here are seven powerful tips to building a strong customer relationship. Customer service is not a department. They want a connection. It’s a philosophy to be embraced by everybody in an organization.

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2016 Article Customer Service 2017 130

ShepHyken

JUNE 26, 2019

Let’s say a customer calls for support. Thanks to good CRM (Customer Relationship Management) software, the agent knows who this customer is, when they last called, what they called about, what they’ve bought in the past, etc. The post Predictive Customer Support appeared first on Shep Hyken. Crisis averted!

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ShepHyken

JULY 5, 2017

Traditional personalization came from remembering past customers, using their name, building rapport and other personal, human-to-human, interactions. A good customer relationship management program (CRM) could help in certain sales and support situations. So, let’s talk about what this really means. Follow on Twitter: @Hyken.

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Marketing Customer Relationship Management Customer Service Training Customer Relationships 98

ShepHyken

JANUARY 13, 2020

There are some good insights and ideas here, and after reading the article, you may think the title should have been, “What Does It Take to NOT Lose a Customer.” 4 Things to Automate In 2020 for Better Customer Relationships by Nathan Resnick. HubSpot) Customer relations should always be a top priority for any business.

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2020 Article Customer Service Retail 93

CSM Magazine

OCTOBER 25, 2023

An empowered and well-trained retail staff team is key to an unparalleled shopping experience. Key Components of Effective Customer Service Training The human interaction that a retail store can offer is a huge advantage. However, a badly trained and disinterested staff team can quickly switch this advantage around.

Exceptional Customer Service 52

Exceptional Customer Service Retail Customer Service Social Media 52

ShepHyken

JUNE 17, 2018

I especially like number four, which is to offer something original – that the customer can’t get anywhere else. How Good Are Your Customer Relationships, Really? Industrial Distribution ) Listening to those around me, Southwest has created a lot of loyal customers. by Troy Harrison. How did they do it?

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Article 2018 Customer Service Airlines 83

ShepHyken

JUNE 20, 2018

Embrace technology – There are some awesome technologies out there that allow you to better connect with your customers and provide them a better customer experience. Chatbots, when used properly can give your customers quick answers to their most common questions. For information, contact 314-692-2200 or www.hyken.com.

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Customer Service Social Media Customer Relationship Management Customer Service Training 98

ShepHyken

MARCH 3, 2019

5 Ways to Improve Customer Retention With Email Marketing by Emil Kristensen. Fourth Source) Fortunately, you can improve customer retention and improve customer relationships with email marketing. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

2019 94

2019 Article Customer Service Omnichannel 94

ShepHyken

MAY 3, 2021

(Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. My Comment: You can’t automate a customer relationship. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Article 62

Article E Commerce 2021 Customer Service 62

ShepHyken

FEBRUARY 12, 2020

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

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Customer Focused Customer Service Training B2B Customers 143

ShepHyken

MAY 12, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus™ customer service training programs , go to www.thecustomerfocus.com. For information, contact 314-692-2200. Follow on Twitter: @Hyken.

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Presentation Customer Service Training Retail Customer Service 164

ShepHyken

SEPTEMBER 26, 2016

My Comment: The opening line in this article is: The customer/company relationship is just that, a relationship. So, just like any relationship – both personal and business – there are a few things you should consider. Does Good Customer Service Matter for the Price Sensitive Customer?

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2016 Article Customer Journey Mapping Customer Service 121

ShepHyken

NOVEMBER 11, 2020

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

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Customer Service Training Customer Service Information Customer Focused 159

ShepHyken

MARCH 31, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. The post Get to Know Your Customer Day appeared first on Shep Hyken.

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ShepHyken

JUNE 7, 2021

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus™ to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 6-7-2021 appeared first on Shep Hyken.

Article 133

Article 2021 Customer Service Loyalty Programs 133

ShepHyken

FEBRUARY 28, 2022

Fidelum Partners) As the COVID-19 pandemic subsides, we need to change the way we think about and build companies, brands and customer relationships. As a result, thoughtful customer experiences that inspire trust and lasting loyalty are rare. Go to The Customer Focus to learn more about our customer service training programs.

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2022 Article Customer Service Loyalty 70