Customer Retention Insurance Return on Investment Sales 
Confirmit
OCTOBER 30, 2018
Philadelphia Insurance realized that long-term success in this new market required a fresh strategy – and a differentiator to set them apart from competitors. Philadelphia Insurance then changed the location of the button, increasing its chats by 10 percent and directly reducing call volume. Customer retention now exceeds 90%.
Beyond Philosophy
NOVEMBER 10, 2014
For many years, there has been a debate whether you could assign a dollar amount to determine the return on investment for any Customer Experience improvements. In addition, higher levels of customer satisfaction are tied to high levels of positive cash flows with low volatility, and positive earnings surprises.
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TechSee
JUNE 25, 2019
This realization has seen investments in AI rapidly increasing. The two fields attracting the most AI investment last year were automated AI-powered customer service agents, which raised $4.5 billion, and sales process recommendation and automation, which attracted $2.7
Confirmit
SEPTEMBER 9, 2018
In our 2018 ACE Award Winners’ Showcase, we share the success stories of over 30 clients to demonstrate how the Voice of the Customer and the Voice of the Employee has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.
Responsetek
MAY 8, 2018
The insurance industry is a highly competitive market that relies on excellent service to keep customer satisfaction high. Working with our CEM platform, our insurance clients typically see an average improvement in NPS® (satisifaction score) of 12.0 YOUR ‘MOMENTS OF TRUTH’ WITH CUSTOMERS. Industry Story – Strategy.
Bold360
DECEMBER 1, 2016
. “The biggest mistake companies make evaluating and purchasing customer care software is…” Not utilizing the power of their CRM! CRMs are under-utilized for customer retention. That being said, the vast majority of CRMs are perfectly suited towards customer retention. Why does this happen?
CCO Council
MARCH 22, 2016
A major pharmaceutical company asked me to understand how, despite spending millions in marketing, advertising, and sales, low-cost generic competitors were eating their lunch in a particular segment. When I asked about his experience in working with my client, he told me that he hadn't seen his sales rep in four years.
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