Kayako

MAY 13, 2022

In recent years, the rise of social media put the customer in charge of the brand conversation. As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied. Benefits of Customer Self-Service Portals. White papers. Blog posts. User guides.

White Paper 110

White Paper E Commerce E-support Customer Satisfaction 110

8x8

DECEMBER 4, 2017

This is the first in a three-part series on developing an effective customer experience strategy. I once worked as a customer service representative (“CSR” or “Agent”). CSRs were expected to handle telephone calls and customer correspondence with accuracy and care. How is the success of agent training measured?

Contact Center 48

Contact Center Customer Experience White Paper Customer Service Representative 48

8x8

DECEMBER 4, 2017

This is the first in a three-part series on developing an effective customer experience strategy. I once worked as a customer service representative (“CSR” or “Agent”). CSRs were expected to handle telephone calls and customer correspondence with accuracy and care. How is the success of agent training measured?

Contact Center 48

Contact Center Customer Experience White Paper Customer Service Representative 48

8x8

DECEMBER 4, 2017

This is the first in a three-part series on developing an effective customer experience strategy. I once worked as a customer service representative (“CSR” or “Agent”). CSRs were expected to handle telephone calls and customer correspondence with accuracy and care. How is the success of agent training measured?

Contact Center 48

Contact Center Customer Experience White Paper Customer Service Representative 48

Comm100

JANUARY 19, 2017

I am also going to personally make sure that all of our customer service representatives are aware of the proper procedure for transferring calls, and that they ask for a call-back number at the very beginning of the call just in case the call drops. Validate and relate to the customer’s feelings. Don’t: Be vague.

Workshop 86

Workshop Customer Service Representative Events 2018 86

Comm100

JANUARY 19, 2017

I am also going to personally make sure that all of our customer service representatives are aware of the proper procedure for transferring calls, and that they ask for a call-back number at the very beginning of the call just in case the call drops. Validate and relate to the customer’s feelings. Don’t: Be vague.

Workshop 79

Workshop Customer Service Representative Events 2018 79

Comm100

APRIL 8, 2016

” — Amazon Web Services re:Invent 2012. It’s important to know where you see your business in the future, that way you can set measurable goals and have a solid backup plan in the case that things don’t pan out the way you expected them to. This pertains to all aspects of your business, especially customer service.

Customer Service 42

Customer Service Social Media White Paper Call Center 42