Customer Service Strategies Employee Experience Government Technology 
Bold360
MARCH 5, 2020
Our recent CXNext Live guest, Michael Pace , Director of Global Experience at Virgin Pulse, got me thinking about my old professor. Michael makes a very convincing argument for great employee experience preceding all great customer experience. How technology and processes support your talent.
ShepHyken
AUGUST 21, 2020
You need talent to develop the right kind of experience in order to instigate adoption and deliver a great customer experience. Adapt technologies for human needs and collaborate. The more prepared and highly skilled your talent is, the easier it will be for them to: Process new information. Adopt new behaviors.
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Think Customers
JUNE 1, 2020
During the TTEC on-demand webinar, “ Contact tracing: Why the road to recovery requires people, process and technology ,” experts from TTEC and Pegasystems shared insights about how government agencies are ramping up contact tracing programs with a technology-enabled, empathetic approach. Speed is the name of the game.
Think Customers
FEBRUARY 16, 2021
They want to choose how to customize their products, services, and even the channels in which they interact with brands. To keep up, companies are scrambling to enable more customer experience channels for sales and service. But simply turning on channels or technology isn’t enough.
ShepHyken
FEBRUARY 4, 2022
Due to strict governance, only authorized members can develop, modify, approve, and publish updates on a single source of truth platform.? . Because they are no longer dealing with issues related to obsolete data, contact center employees gain confidence in their single source of truth platform.
Storyminers
JULY 6, 2020
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Barry Dalton.
Storyminers
JULY 6, 2020
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Barry Dalton.
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