ShepHyken

FEBRUARY 25, 2024

4 Reasons Why Your Customer Service Is About to Get a Whole Lot Better in 2024 by Mike Murchison (Entrepreneur) When it comes to AI and customer service, we’re going to see a virtuous cycle in 2024. This short article hits some of the high points of why creating obsessed customers is a good strategy.

2024 60

2024 Article Customer Service Average Handle Time 60

ShepHyken

DECEMBER 3, 2023

My Comment: When our clients are interested in our customer service training for their “new” customer service/CX initiative, they are excited and ready to start. My Comment: This article shows the power of generative AI (ChatGPT-type technologies). My Comment: I’m a big fan of loyalty programs.

Article 59

Article Customer Service 2023 Loyalty Programs 59

ShepHyken

MAY 12, 2019

My Comment: I’ve always cautioned that companies jumping into digital customer service solutions should be careful not to become so enamored with the technology that they lose their human and emotional connection with their customers. Should chat-bots replace humans for customer support? by Michael Stelzer.

2019 91

2019 Article Loyalty Programs Customer Service 91

ShepHyken

APRIL 25, 2022

(Retail Customer Experience) More than half, 60%, of consumers would rather sit in a traffic jam than have a poor customer experience, according to a Telus International survey. They also expect a faster, more intimate interaction and the option for automation technology, according to a press release on the findings.

Article 64

Article 2022 Customer Service Loyalty Programs 64

CSM Magazine

OCTOBER 25, 2023

An empowered and well-trained retail staff team is key to an unparalleled shopping experience. Key Components of Effective Customer Service Training The human interaction that a retail store can offer is a huge advantage. However, a badly trained and disinterested staff team can quickly switch this advantage around.

Exceptional Customer Service 52

Exceptional Customer Service Retail Customer Service Social Media 52

ShepHyken

NOVEMBER 21, 2022

(Retail Customer Experience) Consumers today are looking for increasing convenience and a frictionless experience. All driven by advances in technology, evolving shopping experiences online, and growing expectations around speed, convenience, and delivery. My Comment: Loyalty programs are typically about points and perks.

2022 13

2022 Article Customer Service Net Promoter Score 13