UJET

DECEMBER 2, 2020

This means that companies are disappointing millions of customers and losing out on the opportunity to automate an increasing percentage of the inquiries they receive. The current generation of self-service solutions, intelligent virtual agents (IVAs), are smart, omni-channel systems that automate many types of inquiries.

Contact Center 72

Contact Center White Paper Virtual Agent Consulting 72

UJET

DECEMBER 2, 2020

This means that companies are disappointing millions of customers and losing out on the opportunity to automate an increasing percentage of the inquiries they receive. The current generation of self-service solutions, intelligent virtual agents (IVAs), are smart, omni-channel systems that automate many types of inquiries.

Contact Center 56

Contact Center White Paper Virtual Agent Consulting 56

Think Customers

OCTOBER 4, 2021

Customers want to reach brands on their own terms, whenever, wherever. Chatbot and messaging capabilities are the essential tools needed to provide this 24/7, personalized customer service. Chatbots perform an important role in the omnichannel ecosystem, but chatbot platforms often keep the customer glued to one channel.

White Paper 52

White Paper Contact Center Omnichannel Average Handle Time 52

Bold360

NOVEMBER 30, 2016

If you’ve spent any time on the web reading the latest insights on customer service and marketing, you’ve likely heard a lot of chatter about chat bots. So, not only do chat bots facilitate customer service, but they also create revenue opportunities. Virtual Agents / Chatbots Directory (Chatbots.org).

Definition 104

Definition ROI White Paper 2016 104