UJET

DECEMBER 2, 2020

The current generation of self-service solutions, intelligent virtual agents (IVAs), are smart, omni-channel systems that automate many types of inquiries. But these solutions should be supported by live agents who are available to step in when the IVA solution or customer reaches the limits of their ability to resolve an issue.

Contact Center 72

Contact Center White Paper Virtual Agent Consulting 72

UJET

DECEMBER 2, 2020

The current generation of self-service solutions, intelligent virtual agents (IVAs), are smart, omni-channel systems that automate many types of inquiries. But these solutions should be supported by live agents who are available to step in when the IVA solution or customer reaches the limits of their ability to resolve an issue.

Contact Center 56

Contact Center White Paper Virtual Agent Consulting 56

Think Customers

OCTOBER 4, 2021

In most cases it’s an artificially intelligent virtual agent that greets users in the corner of the screen with the option to continue the conversation with the AI or transfer to an agent. Chatbots are primarily text-based and scripted to answer specific questions. Learn more about messaging and chatbots today.

White Paper 52

White Paper Contact Center Omnichannel Average Handle Time 52

Bold360

NOVEMBER 30, 2016

Virtual Agents / Chatbots Directory (Chatbots.org). Learn how a customer service bot can help you improve customer retention and cx- download our free white paper! Is your brand developing a chatbot strategy? Mobile Commerce Daily). 6 Ways to Use Chatbots In Your Small Business Strategy (Small Business Trends).

Definition 104

Definition ROI White Paper 2016 104