Gainsight

OCTOBER 25, 2021

Customer feedback loops root your strategy in data that matters. Because it feeds off of user experiences, and users are the main driver of your company’s growth, customer feedback loops can be a guiding light for your product roadmap. Customers feel valued. If it isn’t, your product needs a checkup.

Feedback 98

Feedback White Paper Roadmap 2024 98

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy.

Touchpoint 119

Touchpoint Customer Journey B2B Customer Journey Mapping 119

Gainsight

OCTOBER 28, 2021

Perfect the first mile of your product roadmap. When you’re building a solution to reach product-market fit, it’s important to focus on the first mile of your product roadmap. Another key to perfecting the first mile of your roadmap is capturing user objectives. This is how much water, or cash, you’re retaining in your bucket.

Marketing 52

Marketing White Paper Roadmap Metrics 52

CustomerSuccessBox

JUNE 21, 2022

Instead of interviewing the customer again to understand key customer requirements, their desired outcomes, business values, etc., Suggested Read : The Effective way to Sales, Customer Success, and Implementation Handoff. Resource : What role can Customer Success Manager play in product management?

White Paper 52

White Paper Customer Retention Webinar Sales 52

Education Services Group

APRIL 25, 2021

In the third installment of our three-part series on the ESG Customer Success Maturity Model, I’ll share the characteristics it takes to Transform your CS organization into a proactive, predictive powerhouse (look at that alliteration!) of customer happiness and retention. The ESG Customer Success Maturity Model is not linear.

Customer Success 91

Customer Success Roadmap White Paper Customer Journey Mapping 91

Amity

FEBRUARY 10, 2017

Amity had the chance to sit down with Peter Armaly, Principal Transformation Advisor at Oracle Marketing Cloud to find out how its Customer Success philosophy is evolving, and how it has managed to keep the customer at the heart of its work throughout its evolution. How did you get started in Customer Success?

Customer Success 80

Customer Success Marketing White Paper Net Promoter Score 80