InMoment XI
JANUARY 4, 2024
Why is the Retail Customer Experience Important The retail customer experience has become increasingly significant in the success and sustainability of any business operating in the modern marketplace. Consumers can quickly become lifetime customers and brand advocates when they have continuous positive experiences with a brand.
Totango
FEBRUARY 28, 2019
Your user adoption metrics create a silent, unending conversation between your enterprise and your customer. They are invaluable in helping you understand the results your customers are getting from your product. Adoption is about more than just usage; it’s about helping your customer get the most out of your services.
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Optimove
DECEMBER 19, 2023
This not only improves higher margin sales conversion rates — it also drives loyalty and increases lifetime customer value. Sending targeted and relevant content leads to better engagement metrics, such as click-through rates and read rates. For more insights on email segmentation strategies, contact us to Request a Demo.
Totango
MAY 23, 2019
Show your customer how closely you’ve been paying attention and they’re more likely to see your efforts as sincere. Metrics that Reveal Upsell Opportunities. Whoever said happiness can’t be measured didn’t have the right customer success platform. License Utilization: Is the customer approaching the license cap on their account?
Totango
JANUARY 24, 2019
Creating a customer health score. Once you understand your customer’s precise stage within their customer journey, you can explore new ways of engagement and boost your lifetime customer value. Connecting Customer Data Streams. 4 Features Your Digital Customer Engagement Platform Must Have.
Kayako
MAY 18, 2017
Imagine a world where reply time, a pillar of customer support metrics, wasn’t the critical factor — but it was customer context? As a customer, this small gesture of kindness goes a long way — both in immediate customer satisfaction metrics (NPS, CSAT) all the way through to lifetime customer value and improved retention rates.
Totango
SEPTEMBER 19, 2019
You need customer data to track progress toward goals, deliver on promises, and continually upgrade your product. Doing so will help you raise satisfaction rates and cultivate lifetime customers. Customer-centric uses of data help ensure every employee knows their role and what information to gather.
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