ShepHyken

DECEMBER 19, 2016

Each week I read a number of customer service articles from various online resources. 5 Technologies for Delighting Connected Customers by Vala Afshar. CX Strategies: 48 Experts Reveal the Single Most Effective Way Companies Can Improve the Customer Experience by Angela Stringfellow.

2016 89

2016 Article Social Media Customer Service 89

Tricia Morris

MAY 18, 2015

While the voice of the customer may be heard less often over the phone, it is clearly stating a growing preference for digital engagement. According to the same Forrester survey referenced above, online community, virtual agent, mobile customer service, social media and live chat have also increased in usage.

Contact Center 76

Contact Center Customer Service 2015 Virtual Agent 76

UJET

OCTOBER 22, 2020

knew they needed to create an intuitive mobile customer service experience. partnered with UJET to roll out a unified customer experience in just 30 days. But perhaps most impressive, Instacart was able to scale their business at a time when consumers were in dire need of the company’s services. In just 40 days.

Omnichannel 90

Omnichannel Consumers Brands Contact Center 90

UJET

OCTOBER 22, 2020

knew they needed to create an intuitive mobile customer service experience. partnered with UJET to roll out a unified customer experience in just 30 days. But perhaps most impressive, Instacart was able to scale their business at a time when consumers were in dire need of the company’s services. In just 40 days.

Omnichannel 72

Omnichannel Consumers Brands Contact Center 72

Comm100

FEBRUARY 6, 2018

Salesforce has been successful as a mobile customer service application, meeting the increasing demands of businesses and customers. Dolphin CRM : Travel technology that encompasses CRM, reservations, and booking engines for businesses, travel agents and tour operators. Need : Advanced marketing technology.

Customer Engagement 42

Customer Engagement Engagement Social Media Omnichannel 42