West Monroe

FEBRUARY 18, 2024

Digital consumer lending has revolutionized the way people access credit by leveraging technology to streamline the loan application and approval process. This includes: Hyper personalization: Banks are moving to new marketing platforms that enable customers to build their own products, fostering loyalty and improves retention.

Consumers 52

Consumers Technology Banking Financial 52

Bizagi

JULY 8, 2020

In this article, we’ll talk about a few of the ways that technology leaders can prepare for the inevitable economic challenges and possible economic downturn ahead. Customer expectations have risen exponentially in the past few years as consumers become used to technology providing instantaneous feedback.

Technology 52

Technology Net Promoter Score E Commerce Financial 52

NICE inContact

OCTOBER 17, 2019

Across agencies in federal, state and local governments, the experience imperative is every bit as crucial (I would argue, in many cases even more so) to fulfilling agency missions. Like their private sector peers, the front line for engagement with government agencies lies in the contact center. What technologies exist today?

Contact Center 48

Contact Center Return on Investment E-support Government 48

Comm100

NOVEMBER 13, 2022

Today’s customers look for fast, convenient, and personalized support that allows them to connect with brands how, where, and when they want. 99% of customers now believe that companies need to improve their service and support. In 2021, this meant that 48% of organizations diversified the digital channels they support.

Customer Service 75

Customer Service Omnichannel Social Media 2021 75

Ecrion

OCTOBER 29, 2019

Since technology today is so expansive, you have more tools at your disposal than ever. With this in mind, one of the best investments you can make is in a customer communications management (CCM) platform. As a business you need to always be able to help your customer at the drop of a dime. The Software is Cloud-Based.

Return on Investment 52

Return on Investment E-support Communication Social Media 52

Experience Matters

APRIL 7, 2015

We work with global 5,000 clients to create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. I’ve included the first two section of the nomination forms submitted by the seven winners.

2015 97

2015 Multi-Channel 2014 CEM 97