Inbenta

JUNE 30, 2021

No wonder why almost every business out there that deals with huge amounts of support requests has implemented or is considering the implementation of a chatbot or conversational platform to automate customer interactions. . Their support team realized many of the doubts customers were facing were really similar. . Gol Airlines.

Insurance 105

Insurance Airlines Travel Healthcare 105

Kayako

MAY 30, 2017

I have selected these videos because each one has influenced our customer relationships and deepened our understanding of how to provide better customer support. When companies hire employees who truly share the company’s vision—and then inspire and support them as they strive to meet this vision—magic happens.

Loyalty Programs 73

Loyalty Programs E-support Loyalty Feedback 73

SuiteCX

JANUARY 19, 2015

Don’t try to boil the ocean.  Be willing to brutally prioriDze to avoid overwhelming complexity 8 Company Challenge Approach Results Company had strong behavior-­‐based segmenta2on in place, but no cohesive contact strategy that included partners.

Customer Journey Mapping 40

Customer Journey Mapping Customer Journey Insights 2014 40

Currency Alliance

NOVEMBER 14, 2019

To support digital transformation, your customer data needs to be in a single CRM that actions data using a single campaign management system. Brands reward more touchpoints to grow emotional loyalty. Reward programs are changing, but they are not going away.

Loyalty 40

Loyalty 2020 Hotels Loyalty Programs 40