Bold360

APRIL 27, 2017

Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights. Inspiring Real Loyalty, No Cards in Sight. engender loyalty! engender loyalty!

Tourism 56

Tourism Travel Customer Service E-support 56

ShepHyken

JANUARY 20, 2020

(CustomerThink) Customer Effort Score is a popular metric used to measure customer service satisfaction using one single question. My Comment: “Customer Effort” is a great way to measure the convenience of when a customer needs to connect with a company for help or to have a problem solved. by Wise Marketer Staff.

2020 119

2020 Article Customer Service Loyalty Programs 119

SurveySensum

JANUARY 26, 2024

When the package arrived, she found some glitches and contacted customer support for assistance. The responsiveness and effectiveness of the support team in resolving her issue became a pivotal moment in Claire’s customer journey. Ensuring a Positive Industry Reputation : Word of mouth travels fast, especially in the digital landscape.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

SurveySensum

JULY 13, 2023

They are an essential tool to measure your customer experience. For example, you can launch a CES survey to measure the ease of your customers with the payment process. Touchpoints Post-purchase services, customer support, loyalty programs. To assess the user-friendliness of your loyalty program.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

They are an essential tool to measure your customer experience. For example, you can launch a CES survey to measure the ease of your customers with the payment process. Touchpoints Post-purchase services, customer support, loyalty programs. To assess the user-friendliness of your loyalty program.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

Currency Alliance

NOVEMBER 14, 2019

Nobody in loyalty could have missed The Times’ headline in October, about the Committee for Climate Change (CCC) proposal to start taxing frequent flyer programs (FFPs), or even to shut them down, under the assumption that they increase flying. These are misguided headlines. This is so true.

Loyalty 40

Loyalty 2020 Hotels Loyalty Programs 40

Qualtrics

JUNE 26, 2020

With the outbreak of COVID-19 in China early in 2020, Koç Holding started to implement extensive protective measures to prevent any contamination among employees. The findings were so helpful that the company ran two more Koç Pulses over the coming weeks to measure trends and take further actions. What they found.

Sports 46

Sports Hospitality Loyalty Programs E-support 46