Bold360

APRIL 27, 2017

Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights. Inspiring Real Loyalty, No Cards in Sight. engender loyalty! engender loyalty!

Tourism 56

Tourism Travel Customer Service E-support 56

SurveySensum

JANUARY 26, 2024

When the package arrived, she found some glitches and contacted customer support for assistance. The responsiveness and effectiveness of the support team in resolving her issue became a pivotal moment in Claire’s customer journey. Ensuring a Positive Industry Reputation : Word of mouth travels fast, especially in the digital landscape.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

SurveySensum

JULY 13, 2023

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs. Open-ended) Why take the survey?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs. Open-ended) Why take the survey?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

ShepHyken

JANUARY 20, 2020

The insight won’t tell you if your customers love you or not, but it will give you an idea of how efficient you are in managing the support experience. How to Run a Customer Loyalty Program by ThriveHive. Loyalty Trends in 2020: How Will This Year Be Different? by Wise Marketer Staff.

2020 119

2020 Article Customer Service Loyalty Programs 119

Qualtrics

JUNE 26, 2020

These actions included remote working , online training and pandemic guidance, online social activities, shopping benefits, health support, family support, financial support and psychological support. With so many employees, the company needed to understand what they could do to best support their employees.

Sports 46

Sports Hospitality Loyalty Programs E-support 46

Currency Alliance

NOVEMBER 14, 2019

Nobody in loyalty could have missed The Times’ headline in October, about the Committee for Climate Change (CCC) proposal to start taxing frequent flyer programs (FFPs), or even to shut them down, under the assumption that they increase flying. These are misguided headlines. This is so true.

Loyalty 40

Loyalty 2020 Hotels Loyalty Programs 40