Beyond Philosophy

JULY 3, 2021

Maybe it’s a towing service. Perhaps you use an interior designer. It could be that you needed to outsource your call center. Whatever the reason may be, you have outsourced part of your Customer Experience. There is an inherent risk involved, of course, if there are problems. After all, customers do not distinguish between the part of the experience you provide and the part your third-party does.

Customer Experience 109

Customer Experience Hotels Consulting Call Center 109

Doing CX Right

JULY 3, 2021

Is the Customer Experience Officer role increasing or becoming obsolete as WSJ article questions. Read Stacy Sherman's view as you form an opinion. The post What’s The Fate of A Customer Experience Officer (CXO)? appeared first on Doing CX Right.

Customer Experience 105

Customer Experience Article Customers Leadership 105

Heart of the Customer

JULY 3, 2021

Research from CustomerThink, Forrester, Pointillist, and the XM Institute agree: Few CX programs can prove that their work matters to business outcomes. This reminds me of a story from my college days. I was visiting my buddy Rick, and we went down to the rec room in the basement of his dorm to shoot some […]. The post Do the CX Buttons You Push Matter?

Customer Satisfaction 88

Customer Satisfaction Customers Customer Experience 88

Magellan Solutions

JULY 3, 2021

The Price of Growth IS Outsourcing. Have you ever heard someone say the price of growth is change ? There’s a lot of truth to this. . As your organization grows, it’s guaranteed to cause a lot of change. One place where this growth-fueled change often manifests itself is in how you support your customers. The last thing you want is to see your customer count skyrocket while your customer experience and customer satisfaction suffer.

Customer Service 52

Customer Service Call Center Government 2005 52

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SurveySparrow

JULY 3, 2021

Customer experience wasn’t always the trendy topic it is today. Brands typically prioritized competitive pricing and product development over the actual experience of their customers. But the battle for sales, brand loyalty, and customer retention in 2021 and beyond will be won by businesses that take customer experience seriously and execute strategies that audiences connect with.

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Brands Customer Experience Travel Social Media 59