Doing CX Right

SEPTEMBER 5, 2021

Brands are restructuring so that Marketing reports to the Customer Experience Leader. Why is this shift happening now - and will it stick? The post Should The Chief Customer Officer Oversee Marketing? appeared first on Doing CX Right.

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Chief Customer Officer Marketing Brands Customers 72

Magellan Solutions

SEPTEMBER 5, 2021

We often heard about inbound and outbound services, but what is it all about anyway? Before getting a call center service provider, it is important to understand the very basics of it all such as, inbound and outbound services. However, with the plethora of articles already existing out there, it is difficult to wrap your mind around the idea of it.

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Customer Service Call Center Seminar 2013 40

Gainsight

SEPTEMBER 5, 2021

When it comes to ensuring that your customers are having the best possible experience, you can’t rely on a gut feeling or just the feedback of those that happen to be a bit more vocal with their opinions—especially in a competitive market environment. Unfortunately, this already difficult customer feedback loop can be made even more complicated to decipher and manage if your business model includes the use of channel partners to help sell or implement your product.

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Customer Success Metrics Customers Demo 52