ShepHyken

JANUARY 1, 2021

This week we feature an article from Jessica Fender , head of the content team at Alltopreviews.com. Sh e provides tips and examples of how to improve the customer experience with automated support emails. Email automation is a way to keep your customers happy. With automation, you improve the quality of communication and keep customers updated in a timely manner.

Customer Service 150

Customer Service E-support Article Customers 150

SurveySparrow

JANUARY 1, 2021

Employees are the backbone of every organization. So it comes as no surprise that employee engagement has turned out to be a crucial factor in a business’s success. Organizations with higher levels of employee engagement outperform their competition, and their employees have a vision of how their work contributes to the organization’s success.

Employee Experience 52

Employee Experience Net Promoter Score Culture Feedback 52

Totango

JANUARY 1, 2021

Hi, This week is very special. We are starting the last week of 2020…. No one can argue that 2020 was special… It was unlike anything we imagined 12 months ago. 2020 was a year of learning, new routines of working from home, remote learning, and most of all – a year of challenges. There were lots of new challenges that we all faced.During this year, we worked hard to continue to deliver a great experience and value for our customers and your users.

2020 65

2020 2021 Innovation Measurement 65

Doing CX Right

JANUARY 1, 2021

Stacy Sherman Joins Gary David's Customer Experience by Design podcast to discuss how to differentiating brands by doing CX right. The post Customer Experience By Design appeared first on Doing CX Right.

Customer Experience 52

Customer Experience Customers Brands 52

Advertisement

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Doing CX Right

JANUARY 1, 2021

Women leaders, Stacy Sherman and Wanda Wallace, share new ways to gain adoption for your ideas through non-selling tactics. The post How To Promote Your Ideas & Increase Adoption Through Non-Selling appeared first on Doing CX Right.

Sales 52

Sales 52

Doing CX Right

JANUARY 1, 2021

Sales is nothing like the image you have in your mind. It’s time to unselling. Tune in to learn how you can be more effective at promoting your ideas or yourself. The post How To Sell Effectively in 2021 appeared first on Doing CX Right.

2021 52

2021 Sales 52