Sun.Feb 11, 2024

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What it’s like to attend the Medallia Experience conference


I finally got to attend a Medallia Experience conference, and just like with my write up of the Qualtrics X4 event last year , I’d like to share my experiences and learnings. First, it’s hard not to compare two events. Both companies compete head to head with each other for customers. But in this post, I’ll just say that Medallia Experience feels much more like a general CX conference, whereas Qualtrics X4 is a magnitude bigger and much more unusual in their approach.

NPS 62
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Stop Telling Your Employees to Smile

Michel Falcon Experience


Culture 78

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Zendesk Pros & Cons: Is Zendesk Really Worth It? We Did the Research.


Zendesk is, without any doubt, a powerhouse customer service platform. This cloud-based CX software is used by over 100,000 companies — with Siemens, Uber and Shell as some of its most prominent clients. After being acquired by a consortium of private equity firms for $10B, Zendesk is one of the most well-known customer service solutions on the market — but being popular doesn’t make it right for everyone.

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A practical approach to implementing Industry 4.0 in manufacturing

West Monroe

From conversations at the Manufacturing Leadership Council’s December 2023 Manufacturing in 2030 event, it became clear that the industry is still far from delivering on the vision of Industry 4.0. Although we have been discussing the value of industry 4.0 for more than 20 years, companies continue to be challenged on how to drive progress and—for some—on even how to get started.

2030 52
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11 Tips to Drive Learning Content Consumption

Elevate your member education initiatives This eBook will explore: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? You’ll discover why measuring content consumption is pivotal for program success and explore effective tactics to boost overall engagement.