NICE inContact

MARCH 28, 2021

As you initiate your call center software selection process, keep in mind that many new loyalty-enhancing capabilities are within your budgetary reach. Don't set out just to replace "like-for-like." Instead, imagine what features like new self-service capabilities, intelligent routing, and a unified agent interface could do for your customer lifetime value.

Call Center 62

Call Center Lifetime Customer Loyalty Customers 62

Doing CX Right

MARCH 28, 2021

CMS Wire features Stacy Sherman about how to achieve customer loyalty and ongoing satisfaction to achieve retention & revenue goals. The post Are Your Customer Experiences Driving Customer Loyalty? appeared first on Doing CX Right.

Loyalty 52

Loyalty Customer Experience Customers 52

Feedbackly

MARCH 28, 2021

One of the biggest mistakes measuring CX I run with our clients and also companies, in general, is that business people think that “NPS.

Measurement 52

Measurement NPS Feedback Insights 52

GetFeedback

MARCH 28, 2021

Your guide to all things customer satisfaction, from measuring CSAT to example questions and best practices.

Customer Satisfaction 221

Customer Satisfaction Measurement Customers 221

Advertisement

Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

Doing CX Right

MARCH 28, 2021

Women in CX name their role models and leadership qualities to achieve career success. Read what Stacy Sherman has to say in 360 magazine. The post Women in CX Share Leadership Qualities To Achieve Career Success appeared first on Doing CX Right.

Leadership 52

Leadership Magazine Events Employee Experience 52