Gainsight
JUNE 16, 2022
If you’re crafting a product roadmap, your vision and internal alignment must be crystal clear. . Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. So, how do you get beyond the distractions to build a roadmap you can defend and align around?
Gainsight
FEBRUARY 26, 2024
The best journeys are continually evolving as user feedback is collected and acted upon. Review the impact of your in-app content on feature adoption and use in-app surveys to ask for user feedback to collect information, such as Customer Effort Score, to fine-tune how you guide users to value.
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Gainsight
JULY 26, 2023
The best journeys are continually evolving as user feedback is collected and acted upon. Review the impact of your in-app content on feature adoption and use in-app surveys to ask for user feedback to collect information, such as Customer Effort Score, to fine-tune how you guide users to value.
CX Workout - Ideas Blog
NOVEMBER 3, 2020
To compete effectively, it takes full alignment between CX, EX, User Experience (UX), Data, IT, Marketing, and Systems. Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), and Likelihood to Renew or Continue to Use (LTR/LTU) typically leave you with the same question: “Now what?”
Zonka Feedback
OCTOBER 1, 2022
This strengthens the need for product improvement at every touchpoint of the user experience, be it buying your product, using it, requesting and adding a feature to it, or getting customer service or support in case of queries and concerns. Create Product Roadmaps. Provide Useful Knowledge Base.
Retently
MAY 2, 2023
Here customers can expand on the reasons behind the given score while their suggestions are used to boost satisfaction and improve the product itself. Example of CSAT survey CES , which stands for Customer Effort Score, is another satisfaction metric that measures how easy or difficult it is to interact with a product or service.
Wootric
MARCH 1, 2020
An established SaaS company that’s moved beyond the startup phase wants to unite its various customer Experience efforts. The goal is a unified view of the customer journey, and the implementation roadmap looks something like this: Switch support service + send CSAT surveys after each closure. Upgrade the NPS program.
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