CSM Magazine
JUNE 20, 2023
Every successful business knows that providing quality customer service is essential in getting customers to keep coming back. But when it comes to maximizing ROI, it should be at the top of your list. Moreover, ROI is a metric used to calculate the financial gain or loss from an investment.
InMoment XI
OCTOBER 24, 2023
Contact Center Analytics Best Practices for Maximum ROI Strategic Focus over Isolated Improvements While it’s tempting to dive into the granular details and make quick fixes based on isolated data points, true transformation comes from a strategic focus. Ready to delve deeper into the world of contact center analytics?
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Comm100
MARCH 19, 2018
If you haven’t yet seen our 2018 Live Chat Benchmark Report, now’s the time to join our live webinar on March 28, 2018 and take a look. The report for this year showed some startling findings – and one of the biggest is that Customer Satisfaction is falling. Topics of the webinar include: 3 reasons customer satisfaction is falling.
Solvvy
OCTOBER 30, 2020
According to research from American Express , the majority of Americans have decided to not go through with a purchase because of a poor customer service experience, and one-third of consumers say they would consider switching companies after just one instance of bad customer service. Rapid ROI With Low TCO.
Playvox
APRIL 19, 2023
Related Article: WFM ROI: Why You Need Workforce Management Software Now How Can Time Management Strategies Help Contact Center Agents? Stick To The Schedule When tasks are allotted to customer service center agents, they are scheduled to help ensure that there is enough time for everything to get done smoothly and efficiently.
Stella Connect
JANUARY 4, 2022
Google, Zynga, and other tech leaders use Objective & Key Results (OKRs), a concept first developed at Intel, to build a culture of world-class customer service. Exceptional Customer Service starts with hiring, training and empowering the right people. OKRs help agents see the big picture and where they fit in.
Stella Connect
APRIL 17, 2018
Google, Zynga, and other tech leaders use Objective & Key Results (OKRs) , a concept first developed at Intel, to build a culture of world-class customer service. Exceptional Customer Service starts with hiring, training and empowering the right people. Clarify expectations at all levels. John Boccuzzi, Jr.
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