CSM Magazine

NOVEMBER 7, 2023

Salesforce, one of the world’s leading customer relationship management (CRM) platforms, offers powerful tools for businesses to manage their sales, marketing, and customer service operations. APIs : Salesforce provides REST and SOAP APIs for integrating with external systems and accessing data programmatically.

Customer Relationship Management 52

Customer Relationship Management Customer Relationships Connections Management 52

Gainsight

MARCH 4, 2024

Online Learning Improves Operational Efficiency Name any operational objective your organization aims to optimize—attracting more talent, decreasing onboarding time, getting new hires into the field—and you’ll soon realize the key to reaching those goals is through training. Data is the objective pillar that drives every successful business.

ROI 52

ROI Metrics Measurement Customer Satisfaction 52

SurveySparrow

JUNE 19, 2023

Get ready to embark on an exciting quest as we seek out the perfect survey tool that will leave you amazed and inspired! Pricing starts at $34/month. SurveyMonkey: The Pioneer SurveyMonkey started as a simple online survey maker and has now evolved into a versatile platform used by companies worldwide. Well, buckle up!

2023 52

2023 NPS Insights Feedback 52

Comm100

NOVEMBER 3, 2017

Where to Start. According to Forrester , there are 3 types of social media training that companies start out with: Casual Training. For this reason, successful social media training starts with an analysis of staff’s existing skills, so that you will know what training each person needs. Structured Training. Formal Training.

Social Media 47

Social Media Marketing Customer Service Training Customer Service 47

Kustomer

FEBRUARY 19, 2024

It also offers a self-service portal where businesses can create a knowledge base containing FAQs, articles, and how-to guides, empowering customers to find answers to their questions independently. Freshdesk Overview Freshdesk , a flagship product of Freshworks Inc.,

Social Media 52

Social Media Multi-Channel Omnichannel E-support 52

Grade.us

MAY 28, 2019

Most of the tools in this guide can fit into multiple categories. When you go through this guide, it should be obvious which tools perform multiple functions. Introducing the ultimate guide to creative agency marketing tools. Get Started. Drupal is made for developers , marketers , and agencies. Contentful.

2019 37

2019 Marketing Social Media Advertising 37

SurveySparrow

JULY 6, 2023

Alright, let’s start with a quick overview of Fillout. Key Features: Form types: Get different types of survey layouts for different purposes – like classic surveys, chat, NPS and CES. So you’re looking for Fillout Forms alternatives? And it includes quite a generous free plan too. That is, it offers a basic set of themes.

Multi-Channel 52

Multi-Channel Document NPS Connections 52