handling-customer-experience-during-hyper-growth-when-change-is-the-only-constant 
CSM Magazine
MAY 16, 2023
How Deel brings customer support team in-house and elevates customer experience. As Global Head of Support and Services, I lead our growing customer experience team and have had the privilege of witnessing first-hand the explosive growth of the company – e.g. from $57M ARR to 295M ARR within a year!
RapportBoost
DECEMBER 26, 2018
Bruce: Contact centers are under increasing pressure to become profit centers and leverage new channels of engaging customers. Live chat is growing in use–especially among millennial customers–and chat communications can be optimized using machine learning in order to improve engagement, reduce cost and grow sales.
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SmartKarrot
NOVEMBER 2, 2020
Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In the times of the coronavirus pandemic especially, a primary meter that will set businesses apart is customer experience.
ChurnZero
SEPTEMBER 27, 2019
Fostering a ‘Customer Success First’ Attitude Across Your Organization. The success of your customers no longer lies squarely on one team or department. In today’s hyper-customer-oriented environment, the success of your customers is no longer limited to the responsibility of your Customer Success or Support teams.
ProProfs Chat
APRIL 30, 2020
After months of anticipation and multiple speculations, I finally had the opportunity to see what new specs made their “Lead with Speed” series special and what’s new for the customers. But that’s when something else caught my eye. Months before the event, OnePlus created a hype among its customers. Staff shortage.
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