Hospitality Loyalty Poor Customer Service Sales 
Up Your Service
MAY 3, 2017
Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. This post makes the same point, but for the travel and hospitality – one of the most traditional “service” industries on the planet. The rise of white-glove customer service.
Micah Solomon
OCTOBER 25, 2018
The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. You’d hardly know it, with the reflexive hand-wringing that many businesses engage in today, but customers want to be loyal.
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Call Experts
JULY 27, 2023
According to Forbes , 70% of businesses believe that delivering excellent customer service is a top priority for their organization. In fact, 97% of customers report that customer service is a significant factor in their choice of loyalty and brand advocacy.
Interactions
JULY 22, 2021
On top of all of this, it has created countless customer experience challenges which many organizations have been unable to meet. A recent study by the UK Institute of Customer Service found that complaints about poor customer service are at their highest levels since 2009. In fact, online sales hit $791.70
Michel Falcon Experience
OCTOBER 21, 2019
Most companies are either product, sales or marketing-centric. To put it another way, their engineering, business development, and brand teams are much larger than their customer service or HR teams and receive a larger piece of their operating budget. Today, they have Amazon Web Services (AWS), Amazon Basics and more.
ProProfs Chat
DECEMBER 21, 2020
So, if your content or sales strategy fails to address a problem for your buyers, then you are likely to witness customer churn during their journey or even after they convert. Attracting the Wrong Customers to Your Business. Where have your sales and marketing strategies failed to keep customers engaged with the brand?
ProProfs Chat
AUGUST 8, 2019
. “Make a customer, not a sale.” The quote reminds me of why a brand needs to focus on building a long-term relationship with its customers, rather than just treating them as a sales opportunity. No doubt, sales are important. Regular, stable sales are much more important any day. Probably not.
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