CSM Magazine

MARCH 26, 2024

Brand identity is fundamental to success, representing how consumers perceive and experience a company. Every interaction counts, and one frequently neglected yet vital touchpoint is the contact center. These centers, where customers engage with a company, hold significant influence over brand identity.

Contact Center 52

Contact Center Brands Social Media Call Center 52

InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.

Retail 260

Retail Customer Experience Social Media NPS 260

Retently

MARCH 5, 2024

Acknowledging your customers with a “Thank you for your feedback” is more than good manners; it’s crucial for building lasting relationships. But how do you respond in a way that’s both genuine and impactful? When you express gratitude towards your customers, it triggers a positive psychological response.

Feedback 149

Feedback Social Media Customer Satisfaction Loyalty 149

COPC

JUNE 9, 2023

Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations. By embracing these strategies, your business can maximize the benefits of AI and thrive in the rapidly evolving CX landscape. Nexcom A/S and COPC Inc. Nexcom A/S and COPC Inc.

Customer Experience 116

Customer Experience Customer Journey Insights Technology 116

Tricia Morris

JANUARY 29, 2016

Their command and fluidity with technology and how they use it to be creative and collaborate with peers to create and do great things inspires this technology veteran every day. It is with this purpose – the enriched connection – that a customer can truly begin to form a relationship with your company, your brand, and your products.

Customer Engagement 71

Customer Engagement Engagement Travel Advertising 71

BirdEye

DECEMBER 30, 2023

Did you know that a mere post of only 280 characters could unlock your brand’s potential? With a vast audience of nearly 240 million daily active users, Twitter – currently called ‘X’ – has become a rich platform for brand exposure and customer interaction. In fact, 80% of Twitter users actively discuss brands.

Social Media 109

Social Media Advertising E Commerce Tourism 109

Fox Metrics

APRIL 26, 2019

Not so long ago, marketers were faced with lack of customer data and tools, and were basing their decisions mostly on information gathered after a purchase was made. Nowadays on the other hand, marketing has evolved to rely on data. Rise of Customer Data Platforms. Defining Customer Data Platforms.

Multi-Channel 40

Multi-Channel Customers Connections Marketing 40