Totango

AUGUST 23, 2022

B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. B2B customer journey touchpoints are occasions when business customers interact with a brand. Touchpoints also include occasions when clients interact with your software app in a SaaS context. Social media posts and ads.

Touchpoint 118

Touchpoint Customer Journey B2B Customer Journey Mapping 118

Calabrio

JANUARY 2, 2020

One key component for inspiring better interactions between companies and their customers is Calabrio having a fully unified approach and identity. Stay connected, stay social. Therefore, on January 13 we will completely unite under the Calabrio brand. Seamless and consistent communications. We’ve made it easy to communicate with us.

Brands 88

Brands White Paper Social Media Webinar 88

Calabrio

JANUARY 2, 2020

One key component for inspiring better interactions between companies and their customers is Calabrio having a fully unified approach and identity. Stay connected, stay social. Therefore, on January 13 we will completely unite under the Calabrio brand. Seamless and consistent communications. We’ve made it easy to communicate with us.

White Paper 76

White Paper Social Media Webinar 2020 76

Comm100

JANUARY 14, 2020

Agents can view every interaction that a customer has had with the company, no matter the channel of origin, from a single console. No more social media queries getting sent to the marketing team, who then emails them to customer service. Create a digital roadmap for your customers’ journey. White Paper.

Omnichannel 40

Omnichannel White Paper 2020 Social Media 40

Comm100

JANUARY 14, 2020

Agents can view every interaction that a customer has had with the company, no matter the channel of origin, from a single console. No more social media queries getting sent to the marketing team, who then emails them to customer service. Create a digital roadmap for your customers’ journey. No more shared inboxes.

Omnichannel 52

Omnichannel 2020 White Paper Social Media 52

Calabrio

APRIL 25, 2017

They first entered the contact center sphere when social media became a significant channel for customers to interact with brands. Download our white paper, Better Contact Center Reporting: A Roadmap to Improving Analytics to Drive Key Business Objectives. Contact center reporting technology of the future.

Contact Center 56

Contact Center White Paper Social Media Roadmap 56

Comm100

FEBRUARY 7, 2018

Additional Considerations for Social Media Software. Does the vendor offer tools to personalize customer interactions? Will your team have the opportunity to contribute to the product roadmap of the support tool by submitting ideas to the vendor? Additional Considerations for Live Chat Software. Evaluating Scalability.

Customer Engagement 41

Customer Engagement Engagement Social Media White Paper 41