Talkdesk
DECEMBER 1, 2020
Based on this experience, we have developed the Talkdesk CX Maturity Model™ to help brands understand their current maturity, set a vision for their ideal future state and create a roadmap to get there. The Talkdesk CX Maturity Model evaluates CX based on nine core areas: .
Talkdesk
DECEMBER 10, 2020
Determine CX maturity priorities Deploying a digital transformation strategy will affect the channels, processes and people by which your customers interact with your brand. This assessment allows you to better understand your current state, identify which areas to improve and establish a CX strategy roadmap to reach your desired state.
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Totango
AUGUST 23, 2022
B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. B2B customer journey touchpoints are occasions when business customers interact with a brand. Touchpoints also include occasions when clients interact with your software app in a SaaS context. White papers.
Calabrio
JANUARY 2, 2020
One key component for inspiring better interactions between companies and their customers is Calabrio having a fully unified approach and identity. Therefore, on January 13 we will completely unite under the Calabrio brand. Seamless and consistent communications. We’ve made it easy to communicate with us. Stay connected, stay social.
Comm100
JANUARY 14, 2020
Agents can view every interaction that a customer has had with the company, no matter the channel of origin, from a single console. Create a digital roadmap for your customers’ journey. This post includes highlights from our Omnichannel white paper. Read the full story by downloading the free white paper below.
Calabrio
JANUARY 2, 2020
One key component for inspiring better interactions between companies and their customers is Calabrio having a fully unified approach and identity. Therefore, on January 13 we will completely unite under the Calabrio brand. Seamless and consistent communications. We’ve made it easy to communicate with us. Stay connected, stay social.
GetFeedback
FEBRUARY 15, 2019
They’ve either signed up for your trial, downloaded a white paper or ebook, or possibly just visited your website. Prospects are interacting with your website, trial, onboarding materials, and inside sales team. Renewals have used your product for a while and have likely interacted with your support organization.
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