Confirmit

OCTOBER 18, 2018

Preventing customer churn is also in essence the main objective of most customer experience programs, and often the most tangible one as linking customer loyalty to revenue from repeat business and positive word of mouth is a well-established way to fund CX improvement efforts, like the development of a new customer loyalty program.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

BirdEye

MARCH 24, 2023

The following are a few tips to encourage referrals: Create a customer loyalty program. Build a strong customer referral program. Then, prioritize your initiatives based on their potential return on investment (ROI) and your available budget. Stay in touch with existing customers post-sale to nurture relationships.

2023 98

2023 Return on Investment Social Media Sales 98

SmartKarrot

NOVEMBER 6, 2020

Collaborate with Client Experience in local client communication needs and advocacy/loyalty programs (including events, webinars, newsletters, etc.). Be an expert on system functions and features to become a strategic advisor for clients, continuously driving product value and ROI.

Customer Success 8

Customer Success ROI Loyalty Programs Webinar 8

BirdEye

DECEMBER 8, 2023

This precision enhances the effectiveness of your marketing for carpet cleaners, driving the ROI. Customer loyalty programs: Implement loyalty programs rewarding repeat customers with discounts or exclusive offers. Cinematic storytelling: Craft short cinematic ads about how clean carpets enhance lives and spaces.

Marketing 57

Marketing Social Media Advertising B2B 57

SurveySensum

SEPTEMBER 8, 2023

Engage with them through personalized communication, and exclusive offers to show your appreciation for their loyalty. Create Advocacy Programs: Develop structured advocacy programs that incentivize promoters to spread the word about your brand. This includes referral programs, loyalty programs, etc.

NPS 52

NPS ROI Social Media Banking 52

SurveySparrow

MARCH 29, 2023

Hold the buyer’s attention with the help of podcasts and webinars. The objective should be to maximize your ROI from the customer. Use a loyalty program software like 99minds to formulate a reward program that makes them stay with you. Develop original reports and research that will show you as an industry leader.

Customer Journey 52

Customer Journey 2023 Customer Journey Mapping Touchpoint 52

Thematic

NOVEMBER 13, 2018

This section is courtesy of our webinar with Lynn Hunsaker. Don’t forget about enticements such as a loyalty program or volume discounts and warranty extensions launched to maintain certain customers or to attract others, or to make up for any operational discrepancies. Demonstrate strategic ROI for customer experience value.

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101