SurveySensum

JULY 19, 2023

By prioritizing personalization, delivering excellent customer service, and meeting evolving customer expectations, brands can forge stronger connections with their customers and gain a competitive edge in the market. One notable example is their ‘ Charity Pot ’ program. Surprise and Delight!

Retail 40

Retail Customer Experience Social Media Rewards Programs 40

Up Your Service

MAY 3, 2017

Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. Organizations can have great rewards programs, but it’s not sustainable long-term if the service is poor.”. By David Harrington. The contact center as a concierge.

Hospitality 74

Hospitality Travel Brands Airlines 74

Kitewheel

MARCH 4, 2019

There is huge market pressure to make great deals. Too often, when interacting with travel brands and hotels, they don’t seem to know who you are unless you’re a member of their rewards program. Travel and hospitality companies have a difficult job. But even these leading travel brands can do better.

Travel 40

Travel Hospitality Customer Journey Airlines 40

Inbenta

JUNE 30, 2021

TravelClub is the leader reward program in Spain with over 6 million subscribers. Due to their large number of visitors, Stubhub was looking for a way to cater to some markets in a more automated way. Some of the great features: It has a double purpose , as it can be used for both pre-sales and after-sales requests.

Insurance 105

Insurance Airlines Travel Healthcare 105

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers).

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

Currency Alliance

NOVEMBER 14, 2019

Loyalty marketing, however, has been restrained (or, arguably, sheltered) by monolithic tech, and probably a lack of interest, as other, sexier marketing innovations stole center-stage. The marketing potential of making such upgrades is becoming too great to resist. Brands reward more touchpoints to grow emotional loyalty.

Loyalty 40

Loyalty 2020 Hotels Loyalty Programs 40