Metrics Multi-Channel Net Promoter Score Webinar 
SurveySparrow
DECEMBER 25, 2023
It is common knowledge that Net Promoter Score can propel a business to new heights. Transactional Net Promoter Score (TNPS) is a customer satisfaction metric that focuses on evaluating and understanding customer loyalty and satisfaction based on specific transactions or interactions with a company.
InMoment XI
OCTOBER 24, 2023
It’s not merely a collection of statistics or a dashboard of metrics. The Multi-Faceted Approach to Contact Center Analytics What Are Customer Analytics? Agent Performance Metrics Behind every successful contact center are the agents who breathe life into it. Each of these interactions leaves behind a trail of data.
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Lumoa
FEBRUARY 14, 2024
A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. Watch the webinar replay of Redesigning CX programs: Enhancing the Way We Listen, Analyze, and Engage with Customers to learn more. Thanks to its expansive nature, CX strategies are constantly in flux.
Confirmit
SEPTEMBER 24, 2018
CEM software is usually composed of solutions that enable companies to: Collect feedback from customers, through a variety of channels. Confirmit’s CEM software solutions help its clients build word-class, multi-lingual, multi-channel CX management programs. Which Are the Key CEM Software Metrics?
Confirmit
SEPTEMBER 24, 2018
CEM software is usually composed of solutions that enable companies to: Collect feedback from customers, through a variety of channels. Confirmit’s CEM software solutions help its clients build word-class, multi-lingual, multi-channel CX management programs. Which Are the Key CEM Software Metrics?
Confirmit
OCTOBER 18, 2018
Customer retention survey questions tend to include ways to calculate loyalty in a meaningful way, for example “How likely are you to recommend our company to a friend or colleague”, which on a scale of 0-10 gives you a Net Promoter Score® A customer loss survey can also be a great way to understand what made a client churn.
ChurnZero
FEBRUARY 14, 2023
Some Customer Success metrics are considered standard but there’s often more than meets the eye. Sales and marketing professionals that geek out on metrics can find themselves in deep philosophical debates about the best numbers to track. There is often more than one way to calculate a given Customer Success metric; Gaming.
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