Just stop with the KPIs already
Zeisler Consulting
JUNE 30, 2021
Whether you’re using NPS, C-SAT, CES…whatever it is, you’re only hurting your own CX efforts. Not out of your top-line metrics, at least. But, if I ask you what it’s good for, I defy anybody to explain to me what you do with your NPS score. So now that you’ve got everybody on board with “How’s our NPS?”,
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