Retently
APRIL 11, 2019
For instance, imagine a company that has an NPS® rank of 50 (60% Promoters, 10% Detractors and 30% Passives). However, figuring out the most effective channels to capture customer feedback can be challenging, as businesses have little insights on where and when to survey their customers. Example of email NPS survey.
SurveySensum
OCTOBER 9, 2023
Creating and sharing NPS, CES, CSAT, and other surveys across various channels is effortless with SurveySensum. SurveySensum boasts a proven track record in a range of industries, from automotive and healthcare to fintech, telecommunications, and insurance. Enhance Your CX with SurveySenusm – Request a Demo 7.
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Pointillist
SEPTEMBER 18, 2019
Even CX leaders are dealing with high customer expectations, intense competition, more rapid customer interactions across an ever-increasing number of digital and physical channels, and limitations imposed by legacy processes and technologies. Agile Data Fusion is a unique approach developed by Pointillist.
Experience Matters
APRIL 7, 2015
The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), In today’s Omni channel world, companies often struggle to deliver a seamless customer experience. Confirmit.
SurveySensum
JULY 14, 2020
She has over 15 years of experience in the telecommunications industry and is currently serving as the Customer Experience Performance Management Head at PT Smartfren Telecom. Greg Ortbach has over 20 years of proven experience in building relationships, cultivating partnerships, retaining top accounts, and growing profit channels.
Bold360
DECEMBER 1, 2016
Companies get too fixated on the quantitative side and forget that at the end of the day the experience as it is perceived and described by humans (and customers are humans, not just NPS-score carriers) is fluid and filled with shades of grey. She currently acts as the Managing Partner and Co-Founder of Konvergent LLC. Steven Mintz.
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