What is the Best Channel for your NPS Surveys – Email, Text or In-app?
Retently
APRIL 11, 2019
For instance, imagine a company that has an NPS® rank of 50 (60% Promoters, 10% Detractors and 30% Passives). However, figuring out the most effective channels to capture customer feedback can be challenging, as businesses have little insights on where and when to survey their customers. Example of email NPS survey.
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