Kustomer

DECEMBER 2, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Dan Gingiss to learn more about how Marketing and CX are connected. Listen to the full podcast to learn more. For Dan, this is where Marketing and CX go hand in hand to win the customer’s loyalty.

Marketing 98

Marketing Social Media Brands Books 98

Kustomer

JUNE 17, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by Laurent Pierre from Microsoft Azure to learn the secrets to making a CX team valuable. This is just as important as CX in many ways. Guiding Customers to Solutions Using Empathy.

Sales 99

Sales Employee Experience NPS Banking 99

Kustomer

APRIL 29, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Steve Richard from ExecVision and Vikas Bhambri from Kustomer to learn about recording customer phone calls and how the data is useful to CX agents. Listen to the full episode to learn more.

Call Recording 98

Call Recording Customers Sales Contact Center 98

Kustomer

DECEMBER 31, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Annette Pedroza to learn about building a customer centric culture. Learn how Annette accomplishes this by listening to the podcast below. Success Starts with Leadership.

Customer Centricity 59

Customer Centricity Culture Leadership Net Promoter Score 59

Kustomer

NOVEMBER 25, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Matt Dixon from Tethr to reinvent what it means to delight your customers. When agents are equipped with the right CRM and other data structuring tools they will be able to drive more success and loyalty.

Customer Service 98

Customer Service Customers 2010 Net Promoter Score 98

Kustomer

MAY 13, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Michael Windsor and Vikas Bhambri to learn about managing CX teams across the globe and building a strong foundation for success. Listen to the full episode to learn more.

Culture 59

Culture Leadership Customer Base Customer Success 59