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Customer Service Training: Empowering A Service Mindset

Integrity Solutions

In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. It’s easy to say that we put the customer first, but what does that actually look like in practice?

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Top Priorities in Customer-Centric Contact Centers

RapportBoost

With enterprise class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers resulting in increased customer satisfaction, productivity and cost savings. Did you miss this Customer Experience Update Webinar from the end of November? No worries!

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How to Successfully Implement Customer Journey Analytics

Pointillist

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Is your organization already aware of specific pain points and friction in your customers’ journeys? Do they track customer journeys?

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10 Best Straw Poll Alternatives

SurveySparrow

Multi-Device Compatibility: Craft mobile-friendly polls that seamlessly adapt to various devices, ensuring convenient participation and boosting response rates. Ever wondered if there’s more to surveys than the same old straw poll routine? Well, you’re in for a treat! Don’t worry, we’ve done the research for you.

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CX Lessons from 2016: 31 Customer Experience Pros Share Their Plans for 2017

Bold360

In 2016, the customer experience became the focal point of marketing, acquisition, onboarding, UX design, and many other core business functions. In turn, she developed a following of over 50M views in YouTube and became a trusted source of information in the realm of skin problems. Sasha Tenodi. Wendy Glavin. Randy Hernandez.

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