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How You Can Add Value to Your CX with Laurent Pierre, Jr.

Kustomer

Laurent attributes its success to the mindset of being customer obsessed since the very beginning and carrying that concept throughout the entirety of the brand’s decisions. Listen to the podcast below to discover how Laurent and his team at Azure use customer-centric strategies to create the best experience. We need to do something now.’”

Sales 99
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5 Top Customer Service Articles For the Week of January 20, 2020

ShepHyken

So, how is our perspective for our loyalty trends in 2020 formed to make it worth your reading time? As you read the article, consider whether what you want is a true loyalty program, one that drives connection and customer loyalty, or if you want to have a marketing program (points, awards, etc.), by Martin Powton.

2020 118
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The Best Marketing Certification Courses for Marketing Professionals

ReviewTrackers

Adam Miller, Director of Digital Marketing, LRG Marketing : HubSpot came up with inbound marketing so their course regarding the certification is extremely thorough and helps you understands the ins and outs of the craft. There’s a growing amount of training courses and certifications for the modern-day marketer.

Marketing 114
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46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software

Bold360

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. Without a doubt the biggest mistake is…” Assuming that a CRM solution should be selected prior to building out a comprehensive customer experience strategy.

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How to Create Successful Customer Service Stories: 9 Inspirations to do it Right

ProProfs Chat

Understand this, big names of each sector have worked for years to build a loyal customer base. By learning about every customer, their pain points, what they really expect and how they wish to see themselves when approaching a brand. So, if you are a newbie and feel that you may not match up to the existing brands, think again!