perspectives report banking-outlook 
InMoment XI
APRIL 5, 2022
What is the future for employee and customer experience trends in banks, wealth advisory firms, and credit unions? InMoment recently dove into the financial services industry’s 2022 outlook—and there’s a lot to unpack. For Customers: Most banking customers responded with “tap-&-go or digital wallet” (Apple or Samsung).
2020 Research
OCTOBER 18, 2022
Isaac Rogers: “There are a lot of people leading insight practices, or members of management at research agencies, that have experienced nothing but a positive economic outlook for the last 10-12 years […] but change is on the economic horizon, and a lot of people have never been through this.”. Isaac continues: . Why is this?
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C Space
JUNE 17, 2020
Sixteen weeks ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. A report by Accenture published on Wednesday predicted that cash usage would fall by an average of 30 per cent across Europe this year.
Storyminers
JULY 6, 2020
Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Bruce authored many of Forrester’s most popular research reports. Before starting his firm, Thompson worked in the IT industry for fifteen years. Dennis Wakabayashi.
Storyminers
JULY 6, 2020
Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Bruce authored many of Forrester’s most popular research reports. Before starting his firm, Thompson worked in the IT industry for fifteen years. Dennis Wakabayashi.
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