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Peter’s Perspective: Partners in the World of Customer Engagement

Education Services Group

Of all these examples of complicated things – including understanding how heaven and earth are constantly changing – far and away the most complicated, the one that has confounded the most brilliant minds, is the last one, working through business partners to ensure your customers are successful. Ah, the joys of physics and metaphysics.

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CSM from the Trenches: Mentors – Natalie Williams; Director, Customer Success; SmashFly Technologies

ClientSuccess

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. For example, if we go to our financial advisor or lawyer with a specific solution in mind, they could simply agree and do what we tell them to do. Question 2.

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19 Qualities That Can Make Good Customer Success Managers Great

ClientSuccess

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. CSMs must also be curious about your own product, how it works, how it could be improved, and so forth.

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Types of Polls: Exploring Polling Methods & Their Significance

SurveySparrow

Often, they are the results of polls , a tool used to collect public opinions on everything, ranging from politics to product preferences. In this blog, we’ll explore the major types, their purpose, how they work, and some examples to help you understand better. Opinion Poll An Opinion poll is like a mind-reading machine.

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Fanalytics: Solving the Fan Data Equation

Avaya

Let’s do a math exercise to put this into perspective. A conduit for information extraction at smart stadiums is Fanalytics. A conduit for information extraction at smart stadiums is Fanalytics. The professional sports industry in North America is projected to reach $73.5 billion by 2019 (PwC Sports Outlook Study).

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