Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. How customers experience your brand is more important than ever before.

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

Totango

AUGUST 21, 2020

Question: How did Totango help with this cloud transformation and how many Totango users do you have? We currently have 13,000 Totango users in the system contributing to, leading, running operations for our Sales and Customer Success Field teams. SC: Totango is very easy to use and is cloud-based.

Innovation 116

Innovation Customer Success NPS Reference 116

Think Customers

MAY 4, 2020

Like a massive tidal wave, the COVID-19 pandemic has upended business operations, supply chains, and economic activity, leaving a path of uncertainty. However, it has not changed the need for sales teams to produce results. How do I enable a sales environment with at-home sellers? How can I use data to deliver the right message?

Sales 52

Sales Webinar Insights Communication 52

BirdEye

MARCH 17, 2023

In the rapidly evolving marketplace of today, running a small business can be an uphill battle due to the multitude of tasks and responsibilities required for success. In such cases, small business consulting services can help businesses streamline their operations, reduce the workload, and improve overall efficiency.

Consulting 98

Consulting Social Media Financial Sales 98

Grade.us

MAY 20, 2019

When it comes to multi location clients, an agency's responsibilities can grow exponentially. It's not unusual to find Location3 engaged in client education efforts, or using their data to provide clients with solid process improvement advice. How do you use that data to help your clients? And that's all important.

Retail 40

Retail Marketing Definition Insights 40