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What You Need to Know About Contact Center AI

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JANUARY 16, 2024

Virtual Agents and Chatbots: Virtual agents or chatbots, powered by AI, interact with customers in real-time. These agents can engage in text-based or voice-based conversations that provide assistance, answer queries, and guide users through processes.

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The Definitive Guide to Chat Bot Strategy

Bold360

NOVEMBER 30, 2016

This is the functionality that will offer a real return on investment. Virtual Agents / Chatbots Directory (Chatbots.org). 66% are frustrated by having to repeat the same information to several employees or through multiple channels. 64% are annoyed by employees or self-help services that fail to answer their questions.

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