six-things-you-need-to-know-for-contact-center-success-in-2023 
BirdEye
OCTOBER 25, 2023
Visibility is the cornerstone of business growth and success. The easier it is for customers to find you and assess your reputation, the higher your conversion rate will be. However, there is so much a business needs to know, monitor, and leverage to make the most of listings. For mobile users, convenience is important.
SurveySensum
JULY 20, 2023
After some browsing, I stumbled upon a cool-looking pair, but here’s the kicker: they only had it in size 30, and I needed a size 32. Does the staff even know about it? But how could they know? For instance, On a scale of 1-5, how would you rate your shopping experience with us? Well, not so fast.
CSM Magazine
FEBRUARY 14, 2023
Melissa Copeland, Principal at Blue Orbit Consulting reveals six predictions for a successful contact center in 2023. Once you let go of technology as the only answer, the world of solutions opens for the other pieces of the trinity: people and process.
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