six-ways-chatbots-can-enhance-retail-brand-communications 
CSM Magazine
SEPTEMBER 7, 2022
The retail marketplace is only getting more competitive. Many retailers have already taken significant steps to retain market share and set themselves up to grow. This has led retail brands to investigate new forms of communicating with and serving customers, notably chatbots.
Kustomer
NOVEMBER 4, 2020
Customer experience (CX) is a determining factor in whether customers are loyal to a brand or not. So, how can businesses ensure their CX is up to scratch? Brands must stay on top of CX trends. It’s no secret that AI is transforming the way businesses interact with their customers. The result? billion in 2019 to $9.4
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Kustomer
JUNE 1, 2023
By organizing data from all customer interactions such as purchases, queries and issue resolutions, your brand can deliver personalized CS throughout all stages of the customer journey. This can help you capture and track all of this data so it’s right at your fingertips and make delivering a personal experience much more attainable.
Kustomer
NOVEMBER 4, 2020
Customer experience (CX) is a determining factor in whether customers are loyal to a brand or not. So, how can businesses ensure their CX is up to scratch? Brands must stay on top of CX trends. It’s no secret that AI is transforming the way businesses interact with their customers. The result? billion in 2019 to $9.4
SurveySparrow
APRIL 28, 2023
By understanding how and why people make purchasing decisions, you can tailor your marketing strategies and improve your chances of success. Lifestyle: A consumer’s lifestyle can affect their complex buying behavior. Personality: Consumer personality traits can also affect their buying habits.
Smith+co CX
NOVEMBER 21, 2017
As a Communications and PR Consultant in B2C and B2C markets, I have always been conscious of what can happen when a poor customer experience is the precursor to poor communications. It happens across the board - from the giant brands to the SMEs. Navigating the chaos.
CSM Magazine
JUNE 12, 2020
Rising customer expectations and increasing brand loyalty competition are driving the need to provide greater value-driven service to both consumers and stakeholders. A business ecosystem is a set of value-creating relationships among its members and can include customers, suppliers, employees, financiers, communities, and managers.
Expert insights. Personalized for you.
52 
Let's personalize your content