Michelli Experience

AUGUST 26, 2016

As hard as this may be to believe, I think the airline industry is actually on the cusp of using technology in a forward thinking way that reflects the “best of times and the age of wisdom.” Delta’s initial trials have produced a 99.9 percent success rate on routing and loading bags.

Technology 49

Technology Customer Experience Airlines Books 49

SurveySensum

SEPTEMBER 18, 2020

A few years back, Delta Airlines was caught in a similar scenario. Moreover, delighted by this sweet gesture, some passengers tagged Delta Airlines and shared pictures of their onboard pizza party on various social media platforms. Thus, long story short, like Delta Airlines, every brand is bound to experience an angry customer.

Airlines 52

Airlines Hospitality Social Media Brands 52

Centercode

OCTOBER 14, 2020

Instead of competing among product models designed specifically for office use, your products must connect with and talk to a wider range of devices that play double-duty for work and home life: computers and laptops, tablets, personal printers, headphones, webcams, and whatever else gets brought to the party. Industry Challenges.

Connections 98

Connections Wireless Customers Feedback 98

Comm100

NOVEMBER 6, 2017

As of last year, at least 86% of Fortune 500 companies have an active Twitter account, and more than 50 million small businesses use Facebook to connect with consumers. Use Insensitive or Tone-Deaf Marketing. Two things that don’t do well together are corporate social media use and censorship. Siloed Accounts. Censor Followers.

Social Media 61

Social Media Customer Service White Paper Airlines 61