Russel Lolacher

JUNE 13, 2022

Robyn Petree-Guzman and Keith Kmett on how organization silos can be formed and the best approaches and benefits of removing them. A few reasons they are awesome – Keith is the Principal CX Advisor for Medallia where he works with clients and employees to improve customer experience programs. KEY TAKEAWAYS. the importance of communication.

Culture 59

Culture Communication Employee Experience Connections 59

Amity

FEBRUARY 2, 2016

Maybe even step away from your desk and get a front-row seat to some action. Not too long ago, long shipping times were the norm, the expectation. Editor’s note: This is a living document, and our goal is to update it regularly with the best resources around customer success. Have a suggested link we should add?

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2016 Customer Success Webinar Customers 80

ProProfs Chat

AUGUST 8, 2019

And to make sure you don’t repeat them, we’ll discuss a few of the brands that were responsible for creating some of the worst customer service stories. #1. Do you know that 52% of consumers make an additional purchase from a company after a positive customer service experience? You can learn a lot from someone’s failures and successes.

Customer Service 51

Customer Service Airlines E-support Brands 51