SurveySparrow

MARCH 6, 2024

Market research! Though the company faced hiccups in its parent country, shifting to the US market brought significant growth and exposure. The founders initiated the platform to democratize the market by making it accessible to everyone. Let’s look at what sets them apart in the market. The best part?

Multi-Channel 52

Multi-Channel 2002 Healthcare Government 52

Beyond Philosophy

MAY 3, 2018

Both of the mergers will reduce the competition in each of the business sectors so the two merging companies can share costs and pool their resources to accomplish their goals of overtaking a market leader. As a global Customer Experience consultant hearing this news, I worry, too. How big is too big to care about Customer Experience?

Wireless 113

Wireless 2018 2017 2002 113

Beyond Philosophy

JANUARY 7, 2016

More organizations have embraced the emotional side of the Customer Experience. This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. However, the Customer Experience movement has advanced. is essential. The Internet of Things.

2016 74

2016 2002 Insurance Books 74

Beyond Philosophy

JANUARY 7, 2016

More organizations have embraced the emotional side of the Customer Experience. This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. However, the Customer Experience movement has advanced. is essential. The Internet of Things.

2016 60

2016 2002 Insurance Books 60

SurveySparrow

DECEMBER 9, 2019

In 2002, I wrote my first book, Secret Service – Hidden Systems that Deliver Unforgettable Customer Service. The cost is weaker human relationships that are vital to customer experiences, employee experiences, and happiness. It is extremely hard and time-consuming. Originally I was flattered and I did it.

Customer Service 90

Customer Service Books 2002 Measurement 90

SurveySparrow

OCTOBER 19, 2020

SurveyMonkey: One of the oldest online survey tools in the market, SurveyMonkey is considered a solid one. It hosts different types of templates, including customer satisfaction, customer loyalty, event surveys, market research, opinion polls, concept testing, employee engagement, etc. .

Feedback 59

Feedback 2002 Events Customer Satisfaction 59

Qualtrics

FEBRUARY 20, 2019

I facilitated sessions where employees at every level discussed their work environments with executives in the room. I would help senior leaders make immediate decisions to change work rules that were impeding employees’ efforts. My time at GE taught me the importance of linking employee experience and customer experience.

2002 30

2002 B2B Culture Events 30