SurveySparrow

APRIL 19, 2024

Audience Management: Segment your customers based on demographics and create targeted strategies to reach the right audience. A long-time user shared a G2 review praising the UI, sales team, and customer support. Customer Support: The sales and support team will never leave you hanging. Rating G2: 4.1/5

Document 52

Document E-support Connections 2006 52

Comm100

NOVEMBER 13, 2022

Today’s customers look for fast, convenient, and personalized support that allows them to connect with brands how, where, and when they want. 99% of customers now believe that companies need to improve their service and support. In 2021, this meant that 48% of organizations diversified the digital channels they support.

Customer Service 78

Customer Service Omnichannel Social Media 2021 78

Optimove

NOVEMBER 14, 2019

Arc’s offering allows brands to nudge the shopper down the path to purchase by creating contextually relevant omni-channel content, engagements and experiences that extend the reach and impact of physical and digital activations to drive sales and post-transaction loyalty. Mapp’s push notification automation solutions keep app users engaged.

Multi-Channel 40

Multi-Channel 2008 E Commerce Sports 40

BirdEye

JULY 27, 2023

This will give your customers more options to choose from and increase sales since you are now able to meet different customer needs. This can be difficult to manage and costly if not done properly. For example, let’s say you run a retail business and you purchase an e-commerce company. Both companies supported the sale.

Government 52

Government Retail E Commerce 2017 52

C Space

FEBRUARY 12, 2020

Let’s take an example: When YouTube emerged as an innovation, was Gillette’s CMO worrying about whether it threatened the investments made in brand equity and management? They were connecting with customers directly, and today around a third of all Nike sales come from their direct-to-consumer channel. Possibly not. The Right Insight.

Net Promoter Score 52

Net Promoter Score Customer Centricity Travel Banking 52

LiveChat

APRIL 3, 2017

Before the cloud technology infrastructure platform launched publicly in 2006, it was first a way for internal teams to stop reinventing the wheel when they set out to build a new product. If you’re having an issue with your tablet, you’re just one click away from immediate support. It doesn’t get any better than that.

E Commerce 51

E Commerce 2005 E-support 2006 51

Susan Abbott

JUNE 9, 2015

The first web marketplaces democratized the ability to sell physical goods, such as E-Bay   (founded 1995) and Etsy (founded 2005).  Originally launched as a platform to support virtual work in 1999, ELance really took off when it launched the vendor management system, creating a marketplace.

2006 59

2006 E Commerce 2011 2005 59