Michel Falcon Experience

APRIL 13, 2023

Michel Falcon: Welcome to the People-First Culture podcast with me, Michel Falcon, where I share lessons I’ve learned and those of others on how to build a more purposeful business and career. Welcome to the People-First Culture podcast with Michel. That was in 2007. Because every company out there has a culture, right?

Culture 60

Culture 2003 ROI Leadership 60

Michel Falcon Experience

MARCH 17, 2023

Michel Falcon: Welcome to the People-First Culture Podcast with me, Michel Falcon, where I share lessons I’ve learned, and those of others, on how to build a more purposeful business and career. Thank you for joining me on this episode of the People-First Culture Podcast. Hey, everyone. If you are new to the podcast, welcome.

Hospitality 60

Hospitality Customer Experience Banking Sports 60

Kustomer

SEPTEMBER 9, 2021

Creating a customer-centric culture can mean a lot of things. For some, empathy comes naturally and they’re able to really connect with customers on a personal level. Back in 2007, I joined the team at Hershey and got to build out, at that time was a guest experience program.

Contact Center 98

Contact Center Metrics Measurement Customer Experience 98