Beyond Philosophy
NOVEMBER 10, 2014
For many years, there has been a debate whether you could assign a dollar amount to determine the return on investment for any Customer Experience improvements. According to the study, “the cumulative return of a $100 investment in the ACSI fund from April 2000 to April 2012 was $490, a gain of 390 percent.
ChurnZero
MARCH 27, 2020
Clippy met his demise in 2007 after he was officially fired (we’ll say early retirement). Walkthroughs accelerate time to value (the amount of time it takes a customer to realize value from your product), which drives feature adoption, and ultimately, customer loyalty. His famous last words? Would you like help?”
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Comm100
NOVEMBER 13, 2022
The efficiencies of live chat also mean a high return on investment (ROI) for the technology. Founded: 2007. Zoho Desk is designed to improve agent productivity while building loyalty through improved customer happiness. Compared to phone and other communications, live chat allows less agents to help more customers.
Grade.us
JUNE 2, 2020
When you’ve invested in review management, on the one hand, you’re deciding to proactively generate reviews from your customers to drive loyalty, celebrate your happiest evangelists, and create valuable user generated marketing materials. Founded in 2007, Trustpilot got its start as a consumer review platform.
Michel Falcon Experience
FEBRUARY 11, 2019
That’s the furthest thing away from delivering a personalized experience, which gets away from earning true loyalty. My career started in 2007 as a call center agent in my early twenties. How can we design so that we remove pain points from our customer journey because these pain points are harming your customer loyalty.
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